Dynamo Fitness Privacy Policy

Dynamo fitness regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all dynamo fitness users and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact dynamo fitness on 
1300 85 65 42

Collection of Information

  • In order to use the Dynamo Fitness website, we may require information from you in order to provide the best service possible.
  • All correspondence may also be collected and stored, particularly in regard to sales, support, and accounts, including Email.
  • Any information collected by Dynamo Fitness is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

  • Any details collected from Dynamo Fitness customers is required in order to provide you with our products and/or services, and a high level of customer service.
  • Correspondence is recorded in order to provide service references and to assist in our staff development.

Storage of Collected Information

  • The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
  • We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
  • If you have any questions about security on our Website, you can email us at contact@dynamofitness.com.au

Access to Collected Information

  • If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at contact@dynamofitness.com.au

Orders

  • If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
  • We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

  • Dynamo fitness uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at contact@dynamofitness.com.au
  • You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

  • Dynamo Fitness may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
  • These third parties are prohibited from using your personally identifiable information for any other purpose.
  • Dynamo fitness does not share any information with third parties for any unknown or unrelated uses.

Legal

  • We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

  • Links on the Dynamo fitness site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of http://www.dynamofitness.com.au

Changes to Privacy Policy

  • If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
 

Dynamo Fitness Security Policy

Dynamo Fitness uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

 

  • Payments are fully automated with an immediate response
  • Your complete credit card number cannot be viewed by us or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data center, further protecting your credit card data.
  • eWAY is an authorized third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by.

* For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

 

Delivery Policy

  • After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Courier within 1-4 working days if you are within Perth's metro area; however, if goods are unavailable delivery will take a little longer and will inform you of this within 24 hours of your purchase.

If you wish to query a delivery please contact us at contact@dynamofitness.com.au

 

Dynamo Fitness Shipping & Returns Policy

  • All products will be dispatched within 1-4 business days
  • All products purchased within Perth's metro Area will be delivered overnight or between 1-2 business days for Supplements, this will generally be within one business day.  We will contact the purchaser using the contact details provided online or via telephone before delivery.
  • We understand that our customers are normally busy so we will endeavor to work around your schedule to ensure a smooth transaction that will have the least or no effect on our customer’s valuable time.
  • Before delivering we will contact the purchaser to set a time and check the availability of the purchaser. It is also the responsibility of the purchaser to make sure the contact details given are correct.
  • Although we always have stock on hand sometimes we could run out before making the changes on the site at this point we will notify the purchaser. We normally have any particular product that we have advertised restocked within 1-2 business days. However If for any reason we can’t deliver the goods between the 1-3 business days from purchase date we will contact the customer and give the option of a refund or hold the order until we have restocked the product originally purchased.
  • All products delivered that are faulty/ damaged upon inspection must be reported within 7 days and will be replaced immediately. Purchaser must have the tax invoice along with the original packaging of the product.
  • For boxes heavier than 25Kg we require the recipients be home to help unload the goods with the delivery driver. If this is not possible please contact us.
  • The deliveries are to the first floor only and are only to the front door. It is up to the driver if he or she wishes to help the customer bring the goods inside the house.
  • If you require a two man delivery service please contact us and we will be able to provide a quote.
  • Deliveries outside Perth's metro area will take between 2-10 business days depending on the State and Location.
No refunds or returns for change of mind
 

Installation terms & conditions

  • The installation does not include the taking away of boxes and packaging. If you would like us to take away your packaging a $20 recycling fee will apply.
  • If there was a fault found with the installation dynamo fitness provided. This must be reported to us within 7 days of the installation day.
We pride ourselves on being flexible and able to provide services to tailor to different customers so if you have a special request please feel free to contact us.

 

 

 

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